This page explains how Fix It Mobile handles mobile visits, diagnostics, repair approval, warranty coverage, and service scheduling so customers know what to expect before the appointment.
Our goal is to keep every repair request professional, customer-friendly, and easy to understand. These policies help set clear expectations before the visit begins.
A $20 mobile diagnostic or visit fee may apply if the customer declines the repair after arrival or if the device cannot be repaired.
If the repair is completed, the fee is applied toward the final repair cost.
This fee helps cover travel time, inspection, and scheduling.
Water damage diagnostics are $40.
Water damage diagnostics require additional labor, including device disassembly, inspection, board cleaning, and troubleshooting.
The diagnostic fee is non-refundable because of the labor and time involved.
Repair success cannot be guaranteed for liquid-damaged devices.
Repairs include a limited warranty covering manufacturer defects on replacement parts only.
Warranty does not cover:
Screen repairs include a limited lifetime warranty against manufacturer defects only.
Warranty does not cover:
OLED and LCD screens are sensitive electronic components and may fail from drops or pressure even if the outer glass is not cracked.
Any signs of impact or physical damage void the screen warranty.
Battery warranty covers manufacturer defects only.
Warranty does not cover:
Fix It Mobile Repair provides mobile service to homes, offices, and public locations.
Customers must provide a safe and accessible repair location.
Arrival times may vary depending on traffic, weather, parts availability, and previous appointments.
If you want to clarify a repair, ask about warranty coverage, or confirm whether your device needs a mobile diagnostic visit, contact Fix It Mobile before scheduling.
